Support Services Coordinator - Kaiwhakahaere Ratonga Tautoko
Support Services Coordinator - Kaiwhakahaere Ratonga Tautoko
Fixed term now to - 30/09/2025 16 hours per week
About the role
The Support Service Co-ordinator is required to provide client centric services that support the promotion of the achievement of individual wellness and sustainable housing outcomes. The creation of a safe and welcoming environment to enhance and maintain the safety of residents (clients) and visitors is central to maintaining housing. The Support Service Co-ordinator will work alongside the wider Street to Home team to ensure resident wellbeing, and in partnership with the on-site security services to maintain the safety of the building and immediate environment and safeguard the assets and reputation of The Mission.
We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment. This role is a great starting point where you can learn on the job and work towards a longer-term career at Auckland Mission.
Duties
- Provide a professional and client centric co-ordination service to residents and visitors of the building.
- Ensuring wellness of residents in the building through the provision of co-ordinated access to support.
- Accurately complete all reporting and administrative duties associated with the role.
- Focus on immediate provision of support for short- and long-term goals, which incorporate Te Whare Tapa Wha as a model of wellbeing, in partnership with Key Workers.
- Build and maintain positive and professional relationships with internal and external stakeholders.
Skills
- Bachelor’s degree in relevant field OR significant, proven experience working in the sector with a focus on intensive client engagement and case management for homelessness, mental health and addiction and residential care.
- Strong ability to build rapport and maintain relationships.
- Experienced in implementing responses in a deescalating manner.
- Strong understanding of the adherence to professional boundaries.
- An appreciation of the multi-cultural nature of both New Zealand and the Mission’s staff, volunteers, and clients.
Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi/whānau responsibilities.
Benefits
- 5 x ‘Mission leave’ days, additional to annual and sick leave.
- Access to EAP & external supervision.
- Access to kapahaka, and weekly waiata.
- Ongoing training and development.
- 15% discount at Auckland City Mission Op Shops.
- Access to low cost, farm fresh produce on a weekly basis.
- Close to public transport.
- Discounted parking at SkyCity.
- Career progression opportunities.
About the organisation
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today, we operate across 9 sites in Tāamaki Makaurau. We offer support for however long and in whatever way is needed – for some people, that’s simply accessing one of our many services, for others, it’s a complex journey with our full support.
Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata.
Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and the Auckland City Mission.
