Outreach Keyworker
Outreach Key Worker - Fixed Term Contract September 2024 - September 2026
About the role
The role of Street to Home Outreach Keyworker provides daily outreach within Auckland CBD and surrounds to people sleeping rough.
Outreach key workers provide support and coordination to access into health, housing and other social services. To do this effectively you will need to understand and demonstrate the Housing First and Tāiki principles and utilise these to guide your practice.
Keyworkers work within a diverse team to engage with people proactively and/or through agency and community referrals. You will use effective case management and advocacy skills, you will build trust and rapport, and identify and respond to people’s immediate and long-term needs using a strengths-based approach.
Outreach Keyworkers provide services to individuals and families in a variety of settings, the majority of which will be in community and public spaces but will also include Mission sites and emergency housing.
Duties
- Connect with whānau who are rough sleeping through assertive outreach activities.
- Provide consistent engagement and build relationships with whānau in a planned and coordinated way.
- Provide assessment in line with the Street to Home framework to understand whānau needs and inform goal plans.
- Deliver outreach and case-management to people experiencing homelessness and/or housing instability.
- Develop and maintain positive and professional relationships with internal and external stakeholders, e.g.: Auckland Council Staff.
Skills
- Previous experience working with clients who have complex needs including trauma, mental health, addiction, poverty and homelessness.
- Understanding of complex cultural, social and economic factors that contribute to homelessness.
- Community development and engagement experience.
- Empathy and understanding of issues of trauma, mental health, addiction, poverty and homelessness.
- Full, clean New Zealand driver’s licence.
Benefits
- 5 x ‘Mission leave’ days, additional to annual and sick leave.
- Access to EAP & external supervision.
- Access to kapahaka, and weekly waiata.
- Ongoing training and development.
- 15% discount at Auckland City Mission Op Shops.
- Access to low cost, farm fresh produce on a weekly basis.
- Close to public transport.
- Career progression opportunities.
About the organisation:
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have done and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today we operate across 10 sites in Tāmaki Makaurau. We offer support for however long and in whatever way needed – for some people that’s simply accessing one of our many services, for others that’s a complex journey with our full support.
Over the past 12 months the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 474 people in our residential social detox facility in HomeGround, distributed over 50,000 food parcels to families and individuals, and served over 75,000 warm meals in our community dining room, Haeata. Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support.
If you are interested in this role please apply with your resume and a cover letter outlining your interest in the role and Auckland City Mission.
