Team Lead AOD Support Worker - Kaihautū Tiaki Mate Warawara
Team Lead AoD Practitioner
About the role
The Team Leader AoD Practitioner will work alongside AOD practitioners, clients, and their whānau, the Team Leader encourages engagement, supports wellbeing, and leads by example across daily operations — including program facilitation, meal preparation, and administrative tasks. Aspects of the new design will include healing; transformation and trauma informed care as well as enabling integration across all services in the Mission. As a service leader, they oversee Support Workers and are responsible for the smooth, effective running of the service. Their leadership ensures consistent care and supports efforts to reduce harm related to AOD use. The Team Leader is primarily responsible for the efficient and effective day to day management of the service. The Team Leader of Social Detoxification also provides expertise and leadership in the prevention of harm due to alcohol and drug misuse. We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment. This role is a great starting point where you can learn on the job and work towards a longer-term career at Auckland Mission.
Duties
- Manage the day-to-day operations in the residential setting, in collaboration with the Service Manager. role modelling a culture that embeds the Mission’s values of Manaakitanga, Atawhai, Rangapū and Manatika/Mana Orite.
- Train and mentor AOD Support Workers, providing ongoing support to aid their individual learning and growth.
- Ensure that appropriate systems are in place and that Mission procedures are followed including processes for engaging with, assessing and intervening appropriately with clients.
- Establish and maintain links with relevant external organisations and individuals.
- Provide accurate and relevant information regarding the status of the service and its clients.
Skills & Experience
- Minimum study Level 4 mental health & addictions & DAPAANZ Professional Registration and advantage.
- Experience leading a team in a similar environment.
- Commitment to embodying the principles of the Treaty of Waitangi in organisational practice.
- Empathy and understanding of issues of trauma, mental health, addiction, poverty and homelessness.
- Full clean driver’s licence.
Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi/whānau responsibilities.
Benefits
- EAP & external supervision.
- 5 x ‘Mission leave’ days, additional to annual and sick leave.
- Monthly romiromi (holistic energy and bodywork).
- Ongoing training and development.
- 15% discount at Auckland City Mission retail op shops.
- Access to low cost, farm fresh produce on a weekly basis.
- Discounted parking at SkyCity.
- Career progression opportunities.
About the organisation
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today, we operate across 9 sites in Tāamaki Makaurau. We offer support for however long and in whatever way is needed – for some people, that’s simply accessing one of our many services, for others, it’s a complex journey with our full support. Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata. Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and the Auckland City Mission.
