Support Worker - Kaimahi Tautoko
Support Worker - 3 Union Street - Saturday & Sunday - 0700 - 1700
About the role
The purpose of the weekend support worker role at 3 Union Street is to oversee the safety, security, and welfare of whānau, and the building during the weekend outside office hours, ensuring operations run smoothly, following the model and guidelines.
Weekend support worker’s do not carry a caseload themselves but are responsible for being aware of the individual needs of whānau and their Support Plans, Safety and Risk Management Plans, and upholding relationships which are consistent with services provided throughout the day.
Services take a whānau-led, trauma-informed approach in every aspect of service delivery. Weekend support worker’s are responsible for providing the continuity of support throughout the day, ensuring that the house is ‘in balance’.
Weekend support worker will hand over critical information to day staff through shift reporting. A key part of their role is to ensure support plans that are developed by whānau with their keyworker are consistently delivered after-hours.
Duties
- Overall operational responsibility for the smooth and effective management of 3 Union Street during the weekend including ensuring effective levels of productivity; upholding systems and processes; service delivery for whānau; quality control and safety.
- Provide effective communication with whānau using a clear, transparent, and culturally sensitive approach while building relationships.
- Follow support plans set by keyworkers to ensure consistency of support for whānau living at 3 Union Street.
- Build and maintain positive and professional relationships with internal and external stakeholders.
- Develop and maintain knowledge and understanding of external community issues and how they relate to Mission whānau.
Skills
- Previous experience working with whānau who have complex needs including trauma, mental health, addiction, poverty and homelessness.
- A relevant tertiary qualification in Social Work, Mental Health & Addictions, Health Sciences or Psychology is an advantage.
- Commitment to embodying the principles of the Te Tiriti o Waitangi in organisational practice.
- An understanding of and ability to build rapport with whānau who have complex needs including trauma, mental health, addiction, poverty and homelessness.
- Able to demonstrate capability to work cross functionally in a multi-cultural environment.
- Ability to engage successfully with a range of whānau.
Benefits
- 5 x ‘Mission leave’ days, additional to annual and sick leave.
- Access to EAP & external supervision.
- Access to kapahaka, and weekly waiata.
- Ongoing training and development.
- 15% discount at Auckland City Mission Op Shops.
- Access to low cost, farm fresh produce on a weekly basis.
- Close to public transport.
- Career progression opportunities.
About the Organisation
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have done and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today we operate across 10 sites in Tāmaki Makaurau. We offer support for however long and in whatever way needed – for some people that’s simply accessing one of our many services, for others that’s a complex journey with our full support.
Over the past 12 months the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 474 people in our residential social detox facility in HomeGround, distributed over 50,000 food parcels to families and individuals, and served over 75,000 warm meals in our community dining room, Haeata. Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support.
If you are interested in this role please apply with your resume and a cover letter outlining your interest in the role and Auckland City Mission.
