Support Services Coordinator - Kaiwhakahaere Ratonga Tautoko
Support Services Coordinator - Monday to Friday – 0700 - 1530
About the role
The Support Service Coordinator based at a 16-bed transitional site in the Auckland CBD. Responsible for all aspects of accommodation sustainability, and for being the support liaison across multiple services internal and external of Auckland City Mission.
The purpose of the Support Service Coordinator is responsible for overseeing the efficient management of Union Street apartments, ensuring compliance with resident charter rules, and maintaining high occupancy levels.
In this role you will conduct inspections, facilitate sign-ups, manage vacancies within prescribed timeframes, and complete the end of accommodation process, this includes rent arrears and relevant documentation.
The coordinator also addresses anti-social behaviour, ensures the safety and well-being of residents, and works to foster an environment that is trauma-informed, culturally appropriate and inclusive.
We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment.
Duties
- Facilitate inspections and sign up’s with potential residents.
- Maintain maximum occupancy and ensure that vacancies are turned around quickly.
- Support the Safety and Wellbeing of residents in all actions at all times.
- Collaborate with other parties such as MSD, Building Manager & residents as appropriate.
- Facilitate all actions with residents in a manner that is trauma informed, culturally appropriate and inclusive of all.
- Oversea documentation and administration as required.
Skills & Experience
- Relevant study & qualifications are Bachelor of Health Science, Bachelor of Social work / Practice, Psychology, Mental Health & Addictions, Certificate in Bi Cultural Studies & Psychotherapy.
- Experience working in a similar care environment.
- Skilled in the conduct of needs assessment and whanau-led support planning.
- Empathy and understanding of issues of mental health, addiction, poverty, and homelessness.
- Full clean New Zealand Drivers Licence.
Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi/whānau responsibilities.
Benefits
- 5 x ‘Mission leave’ days, in addition to annual and sick leave.
- Opportunity to move into other roles and grow your career.
- Access to Vitae & external supervision.
- Access to monthly romiromi (holistic energy and bodywork), kapahaka, and weekly waiata).
- Ongoing training and development.
- 15% discount at Auckland City Mission Op Shops.
- Access to low-cost, farm fresh produce weekly.
- Close to public transport.
- Discounted parking at SkyCity.
About the organisation:
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today, we operate across 9 sites in Tāamaki Makaurau. We offer support for however long and in whatever way is needed – for some people, that’s simply accessing one of our many services, for others, it’s a complex journey with our full support.
Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata.
Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and the Auckland City Mission. “
