Support Officer - Āpiha Tautoko
Support Officer - Casual hours - $31.20 per hour.
About the role
The Support Officer works alongside Concierge Safety to create a he welcoming environment and maintain the safety of residents and visitors. Tpurpose of this role is to provide support that will enable housing stability and empower residents to become independent, using a person-centred and holistic approach to connect them with services that support them to optimise their mental, physical, and spiritual wellbeing.
We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment. This role is a great starting point where you can learn on the job and work towards a longer-term career at Auckland Mission.
Duties
- Develop positive working relationships with clients.
- Support residents who may benefit from support services with various areas such as rent payments, respecting their neighbours, complying with the house rules, and linking with health or mental health services.
- Provide all staff with important and relevant resident information by maintaining up to date records in accordance with organisational policy and procedures.
- Collaborate with the safety team to coordinate and complete shift tasks such as walk throughs, monitoring of CCTV, and critical incident response
- Provide welfare checks for residents as directed by Management and/or after hours on call.
Skills & Experience
- Relevant study in progress or a qualification in Bachelor of Health Science, Bachelor of Social work / Practice, Psychology, Mental Health & Addictions, Certificate in Bi Cultural Studies & Psychotherapy.
- An understanding of and ability to build rapport with clients who have complex needs including trauma, mental health, addiction, poverty and homelessness.
- Ability to engage successfully with a range of clients to assist with completing assessments.
- An aptitude for getting things done through formal and informal channels.
- Commitment to embodying the principles of the Treaty of Waitangi in organisational practice
Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi/whānau responsibilities.
Benefits
- Opportunity to move into other roles and grow your career.
- Access to Vitae & external supervision.
- Access to monthly romiromi (holistic energy and bodywork), kapahaka, and weekly waiata).
- Ongoing training and development.
- 15% discount at Auckland City Mission Op Shops.
- Access to low-cost, farm fresh produce weekly.
- Close to public transport.
- Discounted parking at SkyCity.
About the organisation
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today, we operate across 9 sites in Tāamaki Makaurau. We offer support for however long and in whatever way is needed – for some people, that’s simply accessing one of our many services, for others, it’s a complex journey with our full support.
Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata.
Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and the Auckland City Mission. “
