Support Officer - Āpiha Tautoko
Supportive Housing - Support Officer
Part time Hours - Rotational shift min - Min 24 hours, max 40 hours per week shifts are 0700 – 1500, 1500 – 2300, 2300 – 0700)
The Support Officer works alongside Concierge Safety to create a welcoming environment, and maintain the safety of residents and visitors. The purpose of this role is to provide support that will enable housing stability and empower residents to become independent, using a person-centred and holistic approach to connect them with services that support them to optimise their mental, physical, and spiritual wellbeing.
Duties
- Facilitate positive working relationships with clients.
- Support residents who may benefit from support services with various areas such as rent payments, respecting their neighbours, complying with the house rules, and linking with health or mental health services .
- Provide all staff with important and relevant resident information by maintaining up to date records in accordance with organisational policy and procedures.
- Collaborate with the safety team to coordinate and complete shift tasks such as walk throughs, monitoring of CCTV, and critical incident response.
- Provide welfare checks for residents as directed by Management and/or after hours on call.
Skills
- A relevant equivalent experience working with clients who have complex needs, including trauma, mental health, addiction, poverty and homelessness
- An understanding of and ability to build rapport with clients who have complex needs including trauma, mental health, addiction, poverty and homelessness.
- Ability to engage successfully with a range of clients to assist with completing assessments.
- An aptitude for getting things done through formal and informal channels.
- Commitment to embodying the principles of the Treaty of Waitangi in organisational practice
Benefits
- EAP & external supervision.
- 5 x ‘Mission leave’ days, additional to annual and sick leave.
- Monthly romiromi (holistic energy and bodywork).
- Ongoing training and development.
- 15% discount at Auckland City Mission retail op shops.
- Access to low cost, farm fresh produce on a weekly basis.
- Discounted parking at SkyCity.
- Career progression opportunities.
About the Organisation
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have done and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today we operate across 10 sites in Tāmaki Makaurau. We offer support for however long and in whatever way needed – for some people that’s simply accessing one of our many services, for others that’s a complex journey with our full support.
Over the past 12 months the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 474 people in our residential social detox facility in HomeGround, distributed over 50,000 food parcels to families and individuals, and served over 75,000 warm meals in our community dining room, Haeata. Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support.
