Support Officer
Supportive Housing - Support Officer
The Support Officer works alongside Concierge Safety to create a welcoming environment, and maintain the safety of residents and visitors. The purpose of this role is to provide support that will enable housing stability and empower residents to become independent, using a person-centred and holistic approach to connect them with services that support them to optimise their mental, physical, and spiritual wellbeing.
In this role you will:
- Facilitate positive working relationships with clients
- Support residents who may benefit from support services with various areas such as rent payments, respecting their neighbours, complying with the house rules, and linking with health or mental health services
- Provide all staff with important and relevant resident information by maintaining up to date records in accordance with organisational policy and procedures
- Collaborate with the safety team to coordinate and complete shift tasks such as walk throughs, monitoring of CCTV, and critical incident response
- Provide welfare checks for residents as directed by Management and/or after hours on call
To be successful in this role you will have:
- A relevant equivalent experience working with clients who have complex needs, including trauma, mental health, addiction, poverty and homelessness
- An understanding of and ability to build rapport with clients who have complex needs including trauma, mental health, addiction, poverty and homelessness.
- Ability to engage successfully with a range of clients to assist with completing assessments
- An aptitude for getting things done through formal and informal channels.
- Commitment to embodying the principles of the Treaty of Waitangi in organisational practice
About the Organisation
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have done and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. We offer support for however long and in whatever way needed – for some people that’s simply accessing one of our many services, for others that’s a complex journey with our full support.
If you are committed to using your skills to help our community, then we would love to hear from you. Auckland City Mission offers broad career opportunities in a supportive environment, including external supervision and opportunities for skill development.
