Service development Manager Housing Support
Service Development Manager, Housing Support - Kaihautū Matua Ratonga Whakawhanake, Tautoko ā-Whare
Fixed term Contract - March 2025 - March 2026
About the role
Lead the development and implementation of new initiatives to improve Housing Support Services at Te Tāpui Atawhai. This includes identifying initiatives to improve the quality and integration of Outreach, Street to Home, Transitional Housing and Supportive Housing Services. This role relies on developing strong relationships both internally and with partner organisations, to ensure all whānau receive a high standard of care, that is consistent with accepted best practice, the agreed model of care and aligned to mātauranga Māori.
We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment. This role is a great starting point where you can learn on the job and work towards a longer-term career at Auckland Mission.
Duties
- Contribute to the leadership of the organisation including role modelling a culture that embeds the Mission’s values of Manaakitanga, Atawhai, Rangapū and Manatika/Mana Orite and demonstrates through actions commitment to Te Tiriti o Waitangi.
- Lead the development and implementation of improvements housing support services for the Mission’s whānau.
- Collaborate with the Operations Manager Māori, Front of House Team Leader, Kaiwhakahaere Hub & Haeata, Pou Whirinaki and other Team Leaders and Managers to create integration between services.
- Grow and embed Te Ao Māori, extend Māori capabilities and privilege Māori ways of working.
- Develop and maintain key relationships to broaden Te Tāpui Atawhai’s connections by proactively engaging and fostering trusted partnerships with iwi, government and nongovernment organisations, interests and community groups.
Skills
- Bachelor’s degree in relevant field OR Demonstrated experience in social or health services, not for profit sectors.
- Previous experience working with those experiencing homelessness, food insecurity, alcohol or other drug addictions, physical/mental illness.
- Extensive experience developing departmental frameworks, models of practice, process.
- Ability to successfully manage competing demands and priorities and remain outcomes focused.
- Effective leadership skills that can empower and motivate others to effectively deliver results.
Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi/whānau responsibilities.
Benefits
- 5 x ‘Mission leave’ days, additional to annual and sick leave.
- Access to EAP & external supervision.
- Access to kapahaka, and weekly waiata.
- Ongoing training and development.
- 15% discount at Auckland City Mission Op Shops.
- Access to low cost, farm fresh produce on a weekly basis.
- Close to public transport.
- Discounted parking at SkyCity.
- Career progression opportunities.
About the organisation
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today, we operate across 9 sites in Tāamaki Makaurau. We offer support for however long and in whatever way is needed – for some people, that’s simply accessing one of our many services, for others, it’s a complex journey with our full support.
Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata.
Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and the Auckland City Mission.
