Senior Key Worker

Listed 27 days Ago
Auckland City Mission
Non-profit - Social Services


 Our Mission:

Together we stand with those in desperate need.

We provide immediate relief and pathways to enable long term wellbeing.

Senior Keyworker - James Liston Hostel

The recently refurbished James Liston Hostel is a transitional housing hostel operating 24/7 that supports up to 50 clients who previously were homeless/rough sleeping. The service provides a safe base from which support is offered to access services and aid transition into permanent housing situations.

We are now are seeking a Senior Keyworker to provide operational support and case management to specifically complex clients referred to the James Liston Community.

As a Senior keyworker you will be responsible for supervising operational, staff and client activities on their shift. Provide coaching and guidance specifically to Support Workers to deliver effective support work activities.  You will work with clients who have high complex needs including histories of trauma, sexual and domestic violence, mental health, addiction and challenging behaviours and work cross-functionally with other Auckland City Mission services and external parties.

The role requires a client-centred, strengths-based approach, strong professional practice and the ability to work as part of a resilient team. 

To be successful in this role you will ideally have:

  • A relevant tertiary qualification.
  • Extensive experience managing your own caseload with positive outcomes.
  • Experience managing junior staff as well as providing operational support at management level. 
  • Excellent written and communication skills.
  • Exceptional ability to build rapport with service users.
  • Evidence of working in a culturally diverse environment.
  • Excellent team-building, collaboration and partnering skills, with an aptitude for getting things done through both formal and informal channels.

Please note - James Liston Hostel runs 24/7 seven days a week and you will be required to work morning and afternoon shifts in this position.

If you are committed to using your skills to help our community, then we would love to hear from you. Auckland City Mission offers broad career opportunities in a supportive environment, including external supervision and opportunities for skill development.

Our Values:


Manaakitanga is behaviour that acknowledges the mana of others as having equal or greater importance than one's own, through the expression of aroha, hospitality, generosity, and mutual respect.


Committed to equity, and seeking dignity for all we will fearlessly advocate with and for those who are going without.


Firstly, the Auckland City Mission recognises the principle of partnership within Te Tiriti O Waitangi.

Secondly, our commitment to partnership stems from a belief that manaakitanga, equity and social justice need to be pursued both within partnerships and through them. For us, a partnership is characterised by mutual trust, integrity, respect, transparency, and commitment.