Practice Manager - Kaihautū Matua Pūtahi Rāngai Rongoā
Practice Manager - Kaihautū Matua Pūtahi Rāngai Rongoā
Fixed term contract - Parental Leave Cover February to September 2026
About the role
The Practice Manager is responsible for co-ordinating all operational requirements of both the General Practice and Dental Practice, ensuring smooth day-to-day operations, excellent patient and whānau experience, and the long-term financial health of the service. Entrusted by Auckland City Mission leadership, the role ensures alignment with the organisation’s strategic direction while maintaining safe and effective service delivery for all patients.
This position carries responsibility for operational oversight, financial management, stakeholder engagement, and compliance with clinical and regulatory standards. It also provides leadership across people management, staff development, and patient communication, as well as supporting the further development of the practice’s Model of Care.
We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment.
Duties
- Lead, mentor, and support the GP and Dental team, foster a collaborative, positive, and high-performance environment.
- Work alongside the Clinical Lead to oversee daily operations, ensure efficiency, safe flow, and patient-centred care.
- Coordinate rosters, leave, and workflow to maintain continuity and productivity.
- Monitor staff performance, address issues promptly, and facilitate 6 monthly staff reviews in line with ACMs performance framework.
- Demonstrate through actions commitment to Te Tiriti o Waitangi and the Mission’s values of Manaakitanga, Atawhai, Rangapū and Mana Tika, Mana Ōrite.
Skills
- Previous experience working with clients in a health setting who have complex needs including trauma, mental health, addiction, poverty, and homelessness, and experience managing a complex caseload.
- Robust people leadership skills with the ability to build, mentor, and motivate a high-performing team.
- Commitment and experience in embedding the principles of the Te Tiriti o Waitangi in organisational practice.
- Comprehensive knowledge of New Zealand health sector requirements, including Health & Safety, Privacy, and HDC Code.
- Aptitude for getting things done through formal and informal channels.
Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi/whānau responsibilities.
Benefits
- 5 x ‘Mission leave’ days, additional to annual and sick leave.
- Access to EAP & external supervision.
- Access to kapahaka, and weekly waiata.
- Ongoing training and development.
- 15% discount at Auckland City Mission Op Shops.
- Access to low cost, farm fresh produce on a weekly basis.
- Close to public transport.
- Discounted parking at SkyCity.
- Career progression opportunities.
About the organisation
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today, we operate across 9 sites in Tāamaki Makaurau. We offer support for however long and in whatever way is needed – for some people, that’s simply accessing one of our many services, for others, it’s a complex journey with our full support.
Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata.
Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and the Auckland City Mission.
