Outreach Keyworker - Transitional Housing
Outreach Keyworker – James Liston Hostel
Fixed term contract - December 2025 - December 2026
About the role
The purpose of the Transitional Housing—Plus Outreach Keyworker role is to work collaboratively with other Auckland City Mission services to deliver rapid entry support for individuals experiencing homelessness. This position focuses on whaiora intake, safety assessments, and addressing immediate needs within a fast-paced environment to ensure timely and effective support. The role provides intensive, short-term assistance for up to four weeks, intending to prepare whaiora for a seamless transition into mainstream transitional housing through coordinated and whanau- centered practice.
We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment. This role is a great starting point where you can learn on the job and work towards a longer-term career at Auckland Mission.
Duties
- Engage with rough sleeping whaiora through assertive outreach, communicate clearly, transparently, and in a culturally responsive way to build trust, maintain consistent, coordinated engagement with Whairoa.
- Deliver adaptable, culturally responsive case-management services for whaiora experiencing homelessness or housing instability.
- Manage a flexible caseload of up to 10 whaiora.
- Develop collaborative, goal-oriented, time-bound, whaiora-led action plans within four weeks.
- Integrate clinical and community practice to best meet whaiora needs.
Skills
- A relevant tertiary qualification and/or equivalent experience - Social work, Community Services, Housing Support, or a related discipline.
- Experience in social or health services, nonprofit sectors, or working with individuals experiencing homelessness is desirable.
- Ability to build rapport with whānau who have complex needs including from colonisation impacts, trauma, mental health, addiction, poverty and homelessness.
- Commitment to actively uphold Te Tāpui Atawhai - Auckland City Mission Te Tiriti o Waitangi policy and strategy.
- Current Full New Zealand license
Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi/whānau responsibilities.
Benefits
- 5 x ‘Mission leave’ days, additional to annual and sick leave.
- Access to EAP & external supervision.
- Access to kapahaka, and weekly waiata.
- Ongoing training and development.
- 15% discount at Auckland City Mission Op Shops.
- Access to low cost, farm fresh produce on a weekly basis.
- Close to public transport.
- Discounted parking at SkyCity.
- Career progression opportunities.
About the organisation
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today, we operate across 9 sites in Tāmaki Makaurau. We offer support for however long and in whatever way is needed – for some people, that’s simply accessing one of our many services, for others, it’s a complex journey with our full support.
Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata.
Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and the Auckland City Mission.
