Outreach Keyworker - Kaimahi Mataamua Totoro Whānui
Outreach Keyworker
Outreach key workers provide support and coordination to access into health, housing and other social services. To do this effectively you will need to understand and demonstrate the Housing First and Tāiki principles and utilise these to guide your practice.
Keyworkers work within a diverse team to engage with people proactively and/or through agency and community referrals. You will use effective case management and advocacy skills; you will build trust and rapport and identify and respond to people’s immediate and long-term needs using a strengths-based approach.
Outreach Keyworkers provide services to individuals and families in a variety of settings, the majority of which will be in community and public spaces but will also include Mission sites and emergency housing.
We value learning and growth. You will be supported on your unique journey through mentoring and on the job development as part of the wider Mission community committed to meaningful, values-led work.
What you will be doing
- Connect with whānau who are rough sleeping through assertive outreach.
- Build relationships that provide consistent engagement with whānau in a planned and coordinated way.
- Use Street to Home assessment framework to understand whānau needs and inform goal plans.
- Consult with team leads to assess and mitigate any risks associated with whānau wellbeing.
- Provide high-quality service for up to 15 whānau at any given time.
What we are looking for
- Capacity to demonstrate through actions commitment to Te Tiriti o Waitangi and the Mission’s values of Manaakitanga, Atawhai, Rangapū and Mana Tika, Mana Ōrite.
- Ability to engage successfully with a range of clients, to assist with completing assessments.
- Willingness to advocate for improved social conditions and a fair sharing or community resources.
- Knowledge of the Housing First and Tāiki principles when working with whānau.
- A full clean New Zealand Drivers Licence.
We recognize that skills, experience and knowledge can be gained in a number of ways. This may include paid or voluntary work, experience undertaken through your church, marae, iwi or whānau responsibilities, or other community roles.
What we offer
- Opportunities to strengthen cultural connection through weekly Kapa Haka, waiata, and monthly romiromi.
- Access to EAP & external supervision.
- “Mission Leave” provides an opportunity to focus on wellbeing along with annual and sick leave.
- Tangihanga leave.
- Access to sick leave from your 1st day of employment.
- Ongoing training and development.
- Staff discounts at Auckland City Mission Op Shops and Pharmacy.
- Access to low cost, fresh produce through the Mission Grocer.
- Convenient access to public transport and discounted parking options.
- Opportunities for career progression within the Mission.
About the Organisation
Auckland City Mission – Te Tāpui Atawhai works alongside people in Tāmaki Makaurau facing poverty, homelessness, hunger, and isolation. With over 100 years of service, we deliver integrated support across housing, food, health and recovery, supporting tens of thousands of Aucklanders every year.
Our work is grounded in Te Tiriti o Waitangi and guided by our values; Manaakitanga, Rangapū, Atawhai, and Manatika/Mana Ōrite. We believe in people, collective responsibility, and hope - and invite those who share our values to join us.
