Operations Manager Māori

Listed 21 days Ago
Auckland City Mission
Non-profit - Social Services

Operations Manager Māori

About the role

The Operations Manager Māori will lead the relevant Team Leaders/Managers in the development, service delivery and clinical practice of the vision, goals, and objectives of Front of House, Te Whare Hīnātore and Haeata & HUB with a specific focus on the implementation and integration of te ao Māori within all elements of these services. The weekly Wāhine dinner is an important extension of Te Whare Hīnātore and is supported to continue to be a strong connected and supportive service for all wāhine. 


  • Develop and manage services, support the recruitment, retention and development of Māori staff
  • Collaborate with the Street to Home Manager, FOH, HUB & Haeata, Pou Whirinaki. and other Team Leaders and Managers to create integration between services
  • Develop high performing teams, coach and encourage staff to develop relationships that support the Mission and its work
  • Provide a cultural perspective to clinical discussions, assessments, evaluations, and documentation of care
  • Ensure that all whānau receive a high standard of care, consistent with accepted best practice and the agreed model of care

Skills & Experience

  • Tertiary level qualification (or equivalent experience) in a relevant field such as social services or health leadership, management or business administration
  • Knowledge of Kaupapa Māori principles e.g., understanding culture, power and how it relates to the Te Tiriti
  • In-depth knowledge and understanding of implementing te reo me ōna tikanga Māori into organisational practice.
  • Ability to successfully manage competing demands and priorities and remain outcomes focussed
  • Has a reputation as a people influencer and leader, who is trusted and leads in a tika, pono and aroha way


  • Career progression opportunities
  • EAP & supervision provided
  • Additional leave

About the organisation

Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have done and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. We offer support for however long and in whatever way needed – for some people that’s simply accessing one of our many services, for others that’s a complex journey with our full support.

If you are interested in this role please apply with your resume and a cover letter outlining your interest in the role and Auckland City Mission.