Night Shift Support Worker
Night Shift Support Worker
Night Shift Hours: 1630 - 2330 or 2300 - 0730
12 - Week rotating roster, patterning a mixture of 3 or 4 on and 3 or 4 off
About the role
The purpose of the Night Shift role at Union Street is to oversee the safety, security, and welfare of whānau, and the building during the night outside office hours, ensuring operations run smoothly, following the model and guidelines.
Night Shift workers do not carry a caseload themselves but are responsible for being aware of the individual needs of whānau and their Support Plans, Safety and Risk Management Plans, and upholding relationships which are consistent with services provided throughout the day.
Services take a whānau-led, trauma-informed approach in every aspect of service delivery. Night Shift Workers are responsible for providing the continuity of support throughout the night, ensuring that the house is ‘in balance’.
Night Shift workers will hand over critical information to day staff through shift reporting. A key part of their role is to ensure support plans that are developed by whānau with their keyworker are consistently delivered after-hours.
Duties
- Overall operational responsibility for the smooth and effective management of Union Street during the night shift including ensuring effective levels of productivity; upholding systems and processes; service delivery for whānau; quality control and safety.
- Support effective information flow by ensuring robust handovers and by looking for and sharing thoughts around opportunities to enhance business processes and safety systems.
- Communicate and reinforce operating practices in all interactions with whānau and other staff.
Skills and Experience
- Experience working in the sector with a focus on whānau engagement in the fields of homelessness, mental health/addiction, and residential care.
- Understanding and experiencing the unique demands of shift work, particularly establishing routines around the night shift.
- Ability to de-escalate situations that could potentially become incidents, intervene at the earliest opportunity, and manage own emotional regulation.
- Understand and adhere to safety procedures including using Solo Protect personal safety devices and appropriate use of security camera's and footage.
- Confidence to manage fire evacuations as appropriate with calm but assertive direction for whānau.
Benefits
- 5 x ‘Mission leave’ days, additional to annual and sick leave.
- Access to EAP & external supervision.
- Access to kapahaka, and weekly waiata.
- Ongoing training and development.
- 15% discount at Auckland City Mission Op Shops.
- Access to low cost, farm fresh produce on a weekly basis.
- Close to public transport.
- Career progression opportunities.
About the organisation
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have done and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today we operate across 10 sites in Tāmaki Makaurau. We offer support for however long and in whatever way needed – for some people that’s simply accessing one of our many services, for others that’s a complex journey with our full support.
Over the past 12 months the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 474 people in our residential social detox facility in HomeGround, distributed over 50,000 food parcels to families and individuals, and served over 75,000 warm meals in our community dining room, Haeata. Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support.
