Mau Tūtei - Safety Officer
Mau Tūtei – Safety Officer
About the role
The Mau Tūtei play a vital role across all ‘Auckland City Mission - Te Tāpui Atawhai’ Housing sites. The Mission provides housing for people who have recently been sleeping rough, experienced homelessness and those in greatest need. As Mau Tūtei you will respond to incidents providing support to staff and where necessary lead the management of the incident.
We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment. This role is a great starting point where you can learn on the job and work towards a longer-term career at Auckland City Mission.
Duties
- Effectively manage challenging behaiviours when they arise within the housing community using a trauma-informed approach and de-escalation techniques.
- Practice whanaungatanga to foster positive relationships with tenants and their visitors, utilizing active listening, empathy, and culturally sensitive communication skills.
- Implement access control measures aligned with a trauma-informed model to ensure the security and integrity of the housing sites.
- Incorporate Māori principles, values, and customs into daily practices, demonstrating cultural competence.
- Work alongside Auckland City Mission teams & emergency services to ensure the safety and security of tenants and their visitors, namely Tenancy Management, coordinate support as needed.
Skills
- A deep understanding and respect for Māori culture, principles, and values.
- Experience working within a trauma-informed framework and applying de-escalation techniques.
- Experience providing safety for people and building, housing support or a related field is desirable.
- Experience in access and using Microsoft Outlook, Microsoft Teams, visitor and building access management systems.
- Excellent team building, collaboration and partnering skills, with aptitude for getting things done through both formal and informal channels.
Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi/whānau responsibilities.
Benefits
- 5 x ‘Mission leave’ days, additional to annual and sick leave.
- Access to EAP & external supervision.
- Access to kapahaka, and weekly waiata.
- Ongoing training and development.
- 15% discount at Auckland City Mission Op Shops.
- Access to low cost, farm fresh produce on a weekly basis.
- Close to public transport.
- Discounted parking at SkyCity.
- Career progression opportunities.
About the organisation
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today, we operate across 9 sites in Tāamaki Makaurau. We offer support for however long and in whatever way is needed – for some people, that’s simply accessing one of our many services, for others, it’s a complex journey with our full support.
Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata.
Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and the Auckland City Mission.
