Keyworker - Kaimahi Mataamua
Hours of work: Monday - Friday 0830 - 1700
About the role
The purpose of this role is to provide support and case management to whānau at 3 Union Street in a safe, respectful, empathetic, and whānau-led manner. The keyworker is a role that coordinates and carries out case management and case work activities. Keyworkers are accountable to their manager(s) and responsible for ensuring that everyone on their caseload has a plan for their journey in, through and out of service and into permanent accommodation. Services take a whānau-led, trauma-informed approach in every aspect of service delivery.
We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment. This role is a great starting point where you can learn on the job and work towards a longer-term career at Auckland City Mission.
Duties
- Deliver quality whānau-led case management services to whānau on a 12 + 12 model of continual support.
- Collaborate with whānau throughout this stage of their life journey to build confidence and life skills.
- Develop 'moving on' plans and provide case management support to facilitate the whānau's successful transition into the community and/or social housing.
- Support planning to include 'inspections' of rooms as a precursor to 'tenancy sustainment.
Skills & Experience
- Certificate-level qualification or higher with its main discipline in social work, social pedagogy or mental health and addiction support (similar overseas equivalent acceptable).
- Experience working in a similar care environment.
- Skilled in the conduct of needs assessment and whanau-led support planning.
- Empathy and understanding of issues of mental health, addiction, poverty, and homelessness.
- Full clean New Zealand Drivers Licence.
Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi/whānau responsibilities.
Benefits
- 5 x ‘Mission leave’ days, in addition to annual and sick leave
- Access to Vitae & external supervision
- Access to monthly romiromi (holistic energy and bodywork), kapahaka, and weekly waiata).
- Ongoing training and development.
- 15% discount at Auckland City Mission Op Shops.
- Access to low-cost, farm fresh produce weekly.
- Close to public transport.
- Discounted parking at SkyCity.
- Career progression opportunities.
About the organisation
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today, we operate across 9 sites in Tāamaki Makaurau. We offer support for however long and in whatever way is needed – for some people, that’s simply accessing one of our many services, for others, it’s a complex journey with our full support.
Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata.
Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and the Auckland City Mission.
