Kaimanaaki Matua - FOH Senior
Front of House Senior - Kaimanaaki Matua
About the role
Front of House, as the waharoa to HomeGround is the first point of connection for all visitors, whānau members and community, the role of Kaimanaaki Matua FOH Senior is to ensure that wairua Māori and mana akiaki permeates all actions and interactions. The service will warmly welcome all visitors, clients, community members; assess their needs and help them navigate to an appropriate support service or destination through a warm handover process.
The Kaimanaaki Matua FOH Senior role supports the leadership of Front of House team and leads the team, in the Team Leader’s absence.
The team works in partnership with the Mission’s other client facing services of Apartments Concierge, Calder Centre, Street to Home, withdrawal services, Haeata.
We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment. This role is a great starting point where you can learn on the job and work towards a longer-term career at Auckland Mission.
Duties
- Demonstrate the Mission’s spirt of Mana akiaki which is led and instilled from first point of connection, our front of house.
- Provide a supportive and warm approach to clients’ needs and guide them to the appropriate health and social services.
- Act in the team leader role in their absence.
- Develop and implement initiatives and plans to embed Te Ao Māori in alignment with Te Tiriti o Waitangi.
- Support the development of FOH house team regarding training and professional development. This would also include orientation of new staff.
Skills & Experience
- Previous experience working with those experiencing homelessness, food insecurity, alcohol or other drug addictions, physical/mental illness.
- Strong leadership skills that can empower and motivate others to effectively deliver results.
- Knowledge of Kaupapa Māori principles and a working knowledge of Te Tiriti o Waitangi.
- Empathy and understanding of issues of trauma, mental health, addiction, poverty and homelessness.
- Strong links to key stakeholder groups and Māori networks.
Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi/whānau responsibilities.
Benefits
- EAP & external supervision.
- 5 x ‘Mission leave’ days, additional to annual and sick leave.
- Monthly romiromi (holistic energy and bodywork).
- Ongoing training and development.
- 15% discount at Auckland City Mission retail op shops.
- Access to low cost, farm fresh produce on a weekly basis.
- Discounted parking at SkyCity.
- Career progression opportunities
About the organisation
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today, we operate across 9 sites in Tāamaki Makaurau. We offer support for however long and in whatever way is needed – for some people, that’s simply accessing one of our many services, for others, it’s a complex journey with our full support.
Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata.
Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and the Auckland City Mission. “
