Kaimanaaki - Front of House
Kaimanaaki – Front Of House
About the role
Te Kaupapa o Te Tūranga Front of House, as the waharoa to HomeGround is the first point of connection for all visitors, whānau member and community member, the role of Kaimanaaki is to ensure that wairua Māori and mana akiaki permeates all actions and interactions. The service will warmly welcome all visitors, clients, community members; assess their needs and help them navigate to an appropriate support service or destination through a warm handover process. The team works in partnership with the Mission’s other client facing services of Apartments Concierge, Calder Centre, Street to Home, withdrawal services, Haeata.
Duties
- Provide a warm welcome as you greet visitors and clients of the Auckland City Mission and ensure they are treated with respect and care.
- Demonstrate the Mission’s spirt of Mana akiaki which is lead and instilled from first point of connection, our front of house.
- Support the de-escalation of situations with clients as required to ensure clients are calm when handed over to their service provider.
- Document health and safety concerns and incidents as they arise.
- Develop and implement initiatives and plans to embed Te Ao Māori in alignment with Te Tiriti o Waitangi.
Skills
- Previous experience working with those experiencing homelessness, food insecurity, alcohol or other drug addictions, physical/mental illness.
- Knowledge of M ātauranga Māori principles e.g. understanding culture, power and how it relates to the Treaty.
- In-depth knowledge and understanding of implementing te reo me ōna tikanga Māori into organisational practice.
- Empathy and understanding of issues of trauma, mental health, addiction, poverty and homelessness.
- Strong links to key stakeholder groups and Māori networks.
Benefits
- 5 x ‘Mission leave’ days, additional to annual and sick leave.
- Access to EAP & external supervision.
- Access to kapahaka, and weekly waiata.
- Ongoing training and development.
- 15% discount at Auckland City Mission Op Shops.
- Access to low cost, farm fresh produce on a weekly basis.
- Close to public transport.
- Career progression opportunities.
About the organisation:
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have done and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today we operate across 10 sites in Tāmaki Makaurau. We offer support for however long and in whatever way needed – for some people that’s simply accessing one of our many services, for others that’s a complex journey with our full support.
Over the past 12 months the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 474 people in our residential social detox facility in HomeGround, distributed over 50,000 food parcels to families and individuals, and served over 75,000 warm meals in our community dining room, Haeata. Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support.
If you are interested in this role please apply with your resume and a cover letter outlining your interest in the role and Auckland City Mission.
