Housing Keyworker
Housing Key Worker – Street to Home, 2 year fixed term contract
About the role
The role of Housing Keyworker provides daily support within Auckland CBD and surrounds to people needing social services support.
Housing key workers provide support and coordination to create accessible pathways into health, housing and other social services. To do this effectively you will need to understand and demonstrate the Housing First and Tāiki principles and utilise these to guide your practice.
Housing Keyworkers provide services to individuals and families in a variety of settings, the majority of which will be in either emergency housing placements and/or permanent housing settings.
The Housing Key Worker will support clients by assisting them to access and retain housing, sustain their tenancies, address barriers that impact on tenancy sustainment, engage in healthcare and build relationships and support networks.
Duties
- Ensure service expectations are established and they are well-informed about the Street to Home service intention and purpose.
- Provide consistent engagement with whānau in a planned and coordinated way..
- Use Street to Home assessment framework to understand whānau needs and inform goal plans.
- Provide high-quality service for up to 15 whānau at any given time.
- Collaborate with team leads to assess and mitigate any risks associated with whānau wellbeing.
Skills
- Previous experience working with clients who have complex needs including trauma, mental health, addiction, poverty and homelessness.
- Proven experience applying te Tiriti o Waitangi into organisational practice.
- Ability to engage successfully with a range of whanau, to assist with completing assessments.
- Willingness to advocate for improved social conditions and a fair sharing or community resources.
- Full Clean New Zealand Drivers Licence.
Benefits
- 5 x ‘Mission leave’ days, additional to annual and sick leave.
- Access to EAP & external supervision.
- Access to kapahaka, and weekly waiata.
- Ongoing training and development.
- 15% discount at Auckland City Mission Op Shops.
- Access to low cost, farm fresh produce on a weekly basis.
- Close to public transport.
- Career progression opportunities.
About the organisation:
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have done and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today we operate across 10 sites in Tāmaki Makaurau. We offer support for however long and in whatever way needed – for some people that’s simply accessing one of our many services, for others that’s a complex journey with our full support.
Over the past 12 months the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 474 people in our residential social detox facility in HomeGround, distributed over 50,000 food parcels to families and individuals, and served over 75,000 warm meals in our community dining room, Haeata. Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support.
If you are interested in this role please apply with your resume and a cover letter outlining your interest in the role and Auckland City Mission.
