Christmas Community Connector
Community Connector – Christmas – Fixed term contract. October - December 2024
About the role
This position initially manages enquiries from people requesting access to emergency food support. On engagement, the Community Connector assists and assesses clients’ needs, connecting them to emergency food support and, as appropriate, advocating for and referring to internal and external support agencies and health and social services.
Duties
- Support clients effectively at initial contact for our Christmas service and all follow up.
- Take all Christmas enquiries and bookings over the phone.
- Provide advocacy for each on client as is needed.
- Support and supervise Front of House operations as required.
- Provide practical information that offers support to whanau accessing our service.
Skills
- Tertiary qualification in a relevant field. OR extensive experience in a related and transferable setting.
- Full clean New Zealand Driver’s Licence.
- Knowledge of Social Services and their process.
- Understand how to work with vulnerable people and the systems they engage with.
- Excellent administration and computer skills.
Benefits
- Access to EAP & external supervision.
- Access to monthly romiromi (holistic energy and bodywork), kapahaka, and weekly waiata
- Ongoing training and development.
- 15% discount at Auckland City Mission Op Shops.
- Access to low cost, farm fresh produce on a weekly basis.
- Close to public transpor.t
- Discounted parking at SkyCity.
- Career progression opportunities.
About the organisation:
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have done and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today we operate across 10 sites in Tāmaki Makaurau. We offer support for however long and in whatever way needed – for some people that’s simply accessing one of our many services, for others that’s a complex journey with our full support.
Over the past 12 months the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 474 people in our residential social detox facility in HomeGround, distributed over 50,000 food parcels to families and individuals, and served over 75,000 warm meals in our community dining room, Haeata. Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support.
If you are interested in this role please apply with your resume and a cover letter outlining your interest in the role and Auckland City Mission.
