Administrator Front of House

Listed 16 days Ago
Auckland City Mission
Non-profit - Social Services

Administrator Front of House

About the role

The purpose of this role is to provide administrative support to Front of House (FOH), HUB & Haeata, and provide impeccable Mission phone support through the centralised phone number. This position is central to the smooth administrative operations of all laneway activities. This includes our Front of House services, Haeata and the Hub. Haeata that sits as the heart of HomeGround and provides daily nutritious meals in a safe and welcoming environment. The Hub is the first point of contact on-site at Auckland City Mission for people who are homeless or at risk of becoming homeless.


  • Provide efficient and timely administrative support to the FOH, HUB      and Haeata as required.
  • Organise staff training and professional      development activities as directed and in consultation with P&C and      your manager.
  • Collate information and prepare      reports for the FOH/HUB & Haeata to meet all reporting requirements      and deadlines.
  • Supervise recording of data      entry for Recordbase
  • Take meeting minutes and manage      incident management processes and data for FOH/HUB & Haeata.

Skills & Experience

  • Tertiary level qualification (or equivalent experience) in a relevant field such as business administration. 
  • Understanding of te reo me ōna tikanga Māori.
  • Strong sense of self and culture.
  • Highly developed inter-personal and communication (written and oral) skills. 
  •  Ability to successfully manage competing demands and priorities and remain outcomes focussed


  • Career progression opportunities
  • EAP & supervision provided
  • Additional leave

About the organisation

Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have done and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. We offer support for however long and in whatever way needed – for some people that’s simply accessing one of our many services, for others that’s a complex journey with our full support.