Administrator - Kaiwhakahaere Tari
Administrator Front of House - Kaiwhakahaere Tari
About the role
The purpose of this role is to provide administrative support to Front of House (FOH), HUB & Haeata, and provide impeccable Mission phone support through the centralised phone number. This position is central to the smooth administrative operations of all laneway activities. This includes our Front of House services, Haeata and the Hub. Haeata that sits as the heart of HomeGround and provides daily nutritious meals in a safe and welcoming environment. The Hub is the first point of contact on-site at Auckland City Mission for people who are homeless or at risk of becoming homeless.
We value team development and our people's career growth; we will mentor you on your unique journey to do meaningful work in a supportive environment. This role is a great starting point where you can learn on the job and work towards a longer-term career at Auckland Mission.
Duties
- Provide efficient and timely administrative support to the FOH, HUB and Haeata as required.
- Organise staff training and professional development activities as directed and in consultation with P&C and your manager.
- Collate information and prepare reports for the FOH/HUB & Haeata to meet all reporting requirements and deadlines.
- Supervise recording of data entry for Recordbase.
- Take meeting minutes and manage incident management processes and data for FOH/HUB & Haeata.
Skills & Experience
- Tertiary level qualification (or equivalent experience) in a relevant field such as business administration.
- Understanding of te reo me ōna tikanga Māori.
- Strong sense of self and culture.
- Highly developed inter-personal and communication (written and oral) skills.
- Ability to successfully manage competing demands and priorities and remain outcomes focused.
Benefits
- EAP & external supervision.
- 5 x ‘Mission leave’ days, additional to annual and sick leave.
- Monthly romiromi (holistic energy and bodywork).
- Ongoing training and developmen.t
- 15% discount at Auckland City Mission retail op shops.
- Access to low cost, farm fresh produce on a weekly basis.
- Discounted parking at SkyCity.
- Career progression opportunities.
Skills, experience and knowledge may also be obtained from a number of different experiences. For example, from paid work, voluntary work, work undertaken within your Church, Marae, or from specific iwi/whānau responsibilities.
Auckland City Mission - Te Tāpui Atawhai supports Aucklanders in greatest need. Our services have evolved as the city’s social needs have changed, and we respond to these needs with care and compassion while advocating for a reality where there are: enough suitable homes, enough money for nutritious food, and easily accessible health care for all. Since our doors opened more than 100 years ago, this has been our ‘why’. Today, we operate across 9 sites in Tāamaki Makaurau. We offer support for however long and in whatever way is needed – for some people, that’s simply accessing one of our many services, for others, it’s a complex journey with our full support.
Over the past 12 months, the Mission has provided 200 people with permanent homes, conducted over 20,000 consultations at the Calder Health Centre in HomeGround, cared for 462 people in our residential social detox facility in HomeGround, distributed almost 50,000 food parcels to families and individuals, and served over 80,000 warm meals in our community dining room, Haeata.
Last year we were proud to win the Nga Āhuatanga o Te Tiriti Tohu (Award), and the Supreme Award at the 2023 Diversity Awards. These awards recognise our mahi to create a workplace which empowers Māori, and where Māori solutions can be developed and offered to the people who we support. If you are interested in this role, please apply with your resume and a cover letter outlining your interest in the role and the Auckland City Mission.
